FAQ
CAN SLEEPER SOFAS BE DISASSEMBLED FOR DELIVERY?
If you have a tight space, doorway, hallway or stairway, most of our sleeper sofas have been designed to be taken apart and reassembled. There will be an additional fee to perform this service for you. It is the customer's responsibility to measure their pathway for a successful delivery and contact us for a Disassembly and Reassembly quotation.
HOW DO I RETURN MY ORDER?
Please note, special orders, clearance items, rugs, mattresses, throw pillows, any sleep accessory (sheets, pillows, protectors) and floor model or clearance items are neither refundable nor returnable.
All delivery charges are neither refundable nor returnable.
Stock items may be returned or exchanged within 30 days of delivery and will incur a 30% restocking fee. Returns & exchanges are subject to pick up charges. Delivery fees are not refundable.
Returned items must be in original condition. Any signs of wear or abuse be deducted from any refund issued.
Mattresses are not returnable. Sleeping Pillows, Throw Pillows, and other bedding items are neither refundable nor returnable.
Mattresses come with a 90 day comfort exchange guarantee. If a mattress can be zipped open, you may swap any layer of your mattress up to 90 days after receiving your new mattress.
All delivery charges are neither refundable nor returnable.
Stock items may be returned or exchanged within 30 days of delivery and will incur a 30% restocking fee. Returns & exchanges are subject to pick up charges. Delivery fees are not refundable.
Returned items must be in original condition. Any signs of wear or abuse be deducted from any refund issued.
Mattresses are not returnable. Sleeping Pillows, Throw Pillows, and other bedding items are neither refundable nor returnable.
Mattresses come with a 90 day comfort exchange guarantee. If a mattress can be zipped open, you may swap any layer of your mattress up to 90 days after receiving your new mattress.
WHAT PRODUCTS CANNOT BE REFUNDED OR RETURNED?
Special orders, clearance items, rugs, mattresses, throw pillows, any sleep accessory (sheets, pillows, protectors) and floor models are neither refundable nor returnable.
WHERE IS YOUR FURNITURE MADE?
We believe in sustainable, heirloom quality pieces made of the most natural and inherently durable materials made today. Most of our brands are made in China by skilled workers and craftsmen. If a product is made overseas, it is obtained from Fair Trade sources, from skilled artisans who are appropriately compensated for their work.